REFUND POLICY - A full refund will be provided to any goods returned to our warehouse, unopened in their original packaging and within 30 days. Shipping expenses, in both directions, are not refundable.
If the goods you receive are faulty, we will replace those goods if they are returned to our warehouse within 20 days of purchase. Reimbursement for shipping expenses will be up to the value of the original quoted shipping cost.
After 20 days returns and refunds are subject to manufacturers warranty.
ONLINE CHANNEL: Please choose what movie carefully as we will not refund any payment due to wrong selections. A MUST is to have a strong wifi and also check the device you use. If you believe you've paid an item twice, please email us with a proof like receipt so we can check for you.
PRIVACY - The privacy of your customer data, orders and credit cards are important to us. We do not disclose or sell your customer data to any third party. We only send you email newsletters if you explicitly opt in.
CREDIT CARDS - Details are not stored anywhere on our servers nor in our premises. Your credit card details are processed in real time by an independent payment gateway authorised by our bank, using secure encryption.
DELIVERY TIMES FOR DVD - We will process your order within 1 business day following payment in cleared funds. Payment by online banking cannot be checked until the next business day. We will send you an email notifying you when your order has been shipped.
Please allow up to 3 days for delivery domestically.
We have stopped international freights due to high costs and unreliable time frames with air freight companies.